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omni-channel strategy: how to implement

How to Implement an Omni-Channel Strategy

This is the fourth in a series on omni-channel contact center communications in the cloud.  This post will focus on how to implement an omni-channel strategy. Have you been worried that an omni-channel strategy had to be implemented in one massive project? It turns out that isn’t the case. You don’t have to do the Read More

How to Migrate to a Cloud Call Center

How to Migrate to a Cloud Call Center

This is the fourth of a series on migrating your call center to the cloud. Once you’ve decided there are definite benefits in moving to a cloud call center, it’s a good idea to plan out the process of migration. In this article we’ll explore best practices to migrate your contact center to a cloud contact center. Read More

When to Move Call Center to the cloud

When to Migrate Your Contact Center to the Cloud

This is the third of a series on migrating your call center to the cloud. While the many benefits of a cloud-based call center may be tantalizing, it isn’t uncommon for call centers to put off migration to a virtual solution until some issue forces their hand. While these situations may seem unfortunate at first, Read More

Why Move to Cloud-based Call Centers

Top 10 Reasons Why to Migrate Your Contact Center to the Cloud

This is the second of a series on migrating your call center to the cloud. Are you experiencing the pain that comes with growth, the expense and hassle of maintaining an on-premise call center, or business performance issues? You may be at the point where you’re thinking of migrating your call center to the cloud. Read More

BroadSoft CC-One is Our New Brand for Contact Center Products

You may recall in February we announced that Transera was acquired by BroadSoft, the technology innovator in cloud communication, collaboration, and contact center solutions for businesses and service providers across 80 countries and the market share leader for cloud unified communications. Since then, the Transera team has been hard at work with our new family Read More

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