Here in the BroadSoft contact center Blog, we’ve posted many times on the what, why, when, and how of omnichannel and unified communications in the contact center. On the BroadSoft Beat blog, we just posted a customer success story on integrated omnichannel and unified communications in the contact center: Unified Contact Center Communications Brings Increased Read More
Year: 2018
Browser Topics
Subscribe to Blog Updates
Popular Posts
- 4 Out-of-the-Box Ideas for Engaging Your Customers 4,755 views
- What is Contact Center Unified Communications? 3,925 views
- Outbound Campaign Management 2,099 views
- 8 Tricks For Reducing Average Handle Time in Your Contact Center 1,665 views
- Best Practices for Call Center Monitoring 1,520 views