About Cisco CISCO BroadSoft is now part of Cisco Learn More
 Home / CC-One / Call Center Solutions | Industry | Sales | Service

The analytics you need to turn your contact center into a customer engagement center

Change the focus of your contact center from efficiency and cost-cutting to making customers happy and driving better business outcomes.

Why call center solutions built on the Cisco© Customer Journey Platform make a difference:

  • Focuses on improving the business outcomes of your sales or service contact center, not just operational performance
  • Takes a statistical analytics approach, based on real-world business performance data over time
  • Delivers a 360-degree view of the customer journey across systems and sessions, correlating agent and customer perspectives
  • Provides continual, closed-loop improvements in the way your agents and systems behave

Call Center Solutions For Any Industry

Cisco call center solutions meet the needs of any industry providing sales and service through a contact center.

With CC-One

Understand customer behaviors, needs, and values to get results

Customer Journey Platform call center solutions leverage customer journey analytics and contact center analytics to help you better understand your customers and agent performance and optimize your operations for the best business results.

360-degree View of Customer Journey
Know the context of every customer interaction by stitching together all the customer interaction, geo-spatial, and demographic data from your systems, databases, and 3rd party services. Understand where the customer is in their journey, their value and predict their needs.

Manage Agent Performance
Correlate all your agent activity with customer interactions and business results so you know which agents are best at which tasks, which customers, and which stage of the customer journey and deploy them accordingly. Keep both your agents and your customers satisfied.

Maximize Your Business
Globally manage the matching of customers with the best agents, scripts, and offers so that business performance improves across the board. Make your contact center a strategic asset to the business that continually improves and delivers optimum value.

Want to get learn more? Get started now.