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omni-channel strategy: how to implement

How to Implement an Omni-Channel Strategy

This is the fourth in a series on omni-channel contact center communications in the cloud.  This post will focus on how to implement an omni-channel strategy. Have you been worried that an omni-channel strategy had to be implemented in one massive project? It turns out that isn’t the case. You don’t have to do the Read More

How to Migrate to a Cloud Call Center

How to Migrate to a Cloud Call Center

This is the fourth of a series on migrating your call center to the cloud. Once you’ve decided there are definite benefits in moving to a cloud call center, it’s a good idea to plan out the process of migration. In this article we’ll explore best practices to migrate your contact center to a cloud contact center. Read More

When to Move Call Center to the cloud

When to Migrate Your Contact Center to the Cloud

This is the third of a series on migrating your call center to the cloud. While the many benefits of a cloud-based call center may be tantalizing, it isn’t uncommon for call centers to put off migration to a virtual solution until some issue forces their hand. While these situations may seem unfortunate at first, Read More

Why Move to Cloud-based Call Centers

Top 10 Reasons Why to Migrate Your Contact Center to the Cloud

This is the second of a series on migrating your call center to the cloud. Are you experiencing the pain that comes with growth, the expense and hassle of maintaining an on-premise call center, or business performance issues? You may be at the point where you’re thinking of migrating your call center to the cloud. Read More

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