This is the third of a series on omnichannel contact center communications in the cloud. You may have been considering moving your on-premise contact center to a unified omnichannel contact center for some time. But moving is a big step – how do you know when the time is ripe? In this third part of Read More
This is the second of a series on omni-channel contact center communications in the cloud. Why would you want to migrate your call center to an omni-channel contact center? Particularly, why move to an unified environment in the cloud? What is it going to give you that you can’t get from your current on-premise system? Read More
This is the first of a series on omni-channel contact center communications in the cloud. Omni-channel contact center communications means more than offering multiple channels. It means sharing information between those channels, and using business intelligence to offer the customer the best experience in the channel they prefer, be it email, chat, voice, SMS, or Read More
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