CUSTOMER CASE STUDY
MISS DIG 811 Transforms Customer Service with Integrated Omni-channel Contact Center and Unified Communications in the Cloud
MISS DIG Systems, Inc. (MISS DIG 811) had been using an outdated call center and telephone system for 10 years, which was preventing them from reaching their vision of being a more agile organization. Bullfrog, their local communications provider, started encouraging MISS DIG 811 to move to softphones and the cloud for a more sophisticated communications and customer interaction infrastructure.
Since implementing the Cisco© Customer Journey Platform, MISS DIG has increased agility with omni-channel communications and unified communications, improved productivity through UC collaboration and intelligent routing, enhanced customer service and experience, gained more granular insights using the Customer Journey Analyzer’s real-time performance dashboards and reports, automated call recording logging, and given employees mobility by no longer needing a phone on their desk or to be at their desk to communicate.
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