Customer Journey Platform Customers:

Contact Center Case Studies

FEATURED

Since implementing Cisco^© Customer Journey Platform, MISS DIG has seen:

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Customer Journey Platform deployed in Roland Corporation’s Japanese call center

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Office Depot® achieves a dramatic reduction of call abandons & delivers significant cost savings

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OceanX achieves a 50% decrease in abandons and a 10% increase in conversions

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The American Red Cross® gains the agent flexibility it needs when disasters hit

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MISS DIG 811 transformed their customer service with cloud contact center routing across sites

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Aon Integramark® centralized outsourcer performance management and analytics