Cisco© Customer Journey Platform call center sales solutions ensure that you make the most of every sales opportunity. Some agents are better at selling some products than others, or closing customers with certain demographics and needs than others. Some customers have a higher propensity to buy when paired with an agent with certain characteristics and knowledge.
Call center sales solutions built on the Customer Journey Platform use your historical performance data to statistically determine which agents sell best under which circumstances and which customers are most likely to buy when paired with a certain kind of agent. No touchy-feeling personality types, no best hunches, no pre-tested skills, just real data that statistically optimizes your sales performance.
Customer Journey Platform call center sales solutions:
- Match customers with the best agents for that particular customer
- Know who your best performing sales team are—no guessing
- Make the right offers to the right customers with the right agent
Call Center Sales Solutions At Work
Top Features for Call Center Sales
Agent Performance Analytics
Provides objective, statistical insight into the actions, behavior, and real-world performance of agents over time with particular kinds of customers, products, and interaction types so you can optimize agents usage for business outcomes. Read about Contact Center Analytics.
Customer Propensity Prediction
Determines the attributes and behaviors of customers with the greatest propensity to convert by unifying and analyzing historical data from your CRM, ACD, IVR, WFO, and omnichannel systems and prioritizes them. See how Customer Journey Analytics works.
Predictive-Analytics Routing
Dynamically predicts each customer’s propensity to buy when they call and routes them to the agent with the best performance record converting customers with similar demographics, attributes, and behaviors. Learn more about Analytics-Driven Routing.
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