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CONTACT CENTER SOLUTIONS FOR EVERY BUSINESS

The role of the contact center is changing, from cost center to strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – in addition to operational efficiency.

Yet many companies are saddled with on-premise contact center systems cobbled together from different vendors at different sites.

Meet CC-One!

Team-One collaboration workspaces are designed for how real teams work!

Whether you’re a new business creating your first contact center, a medium size business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, BroadSoft CC-One has a solution that will fit your needs.

BraodSoft CC-One is truly unified contact center solution, offering not only omni-channel interactions over web, email, chat and social with your customers, but also integrated collaboration between your agents and the back office through voice, chat and video.

Got an old system in place already? No worries, CC-One can gracefully migrate you to the cloud and all of its benefits, without expensive and risky ‘rip and replace” approach.

Learn More!

 
 
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Experience the Benefits of CC-One

BroadSoft CC-One improves the efficiency of your agents, contact center managers andadministrators, and creates a seamless customer experience across all major communication channels.
Omni-channel customer interactions
Communicate via voice, web, email, chat and social from a unified environment
Unified communications
Ease collaboration between agents, managers and back-office subject matter experts
Predictive analytics-based routing
Match each customer to the best agent for the best business outcomes
Unified contact center solutions
Centrally manage and administer ACD, IVR, Call Recording, Interaction History and CRM Integration
Omni-channel view of customer journey
Analyze cross-channel customer interactions
Performance analytics
Understand the agent and customer behaviors and attributes that drive the business

Here’s How CC-One
can help your business
Increase First Call Resolutions!
Arm agents with the information and resources they need when they need them
Improve Customer Satisfaction and Retention
Match customers with agents having the best performance records for each customer’s anticipated needs
Reduce Call Abandons
Monitor and manage service levels in real-time, prioritizing previous abandons
Optimize Resource Usage
Balance call loads across teams, sites and systems worldwide from the cloud
Maximize Sales and Upsells
Route customers to agents with the best sales records on similar customer or product sales
Improve Agent and Back Office Collaboration
Provide voice, chat, email, video communications anytime, anywhere

Read how other businesses have benefited from CC-One!

Team-one is part of the BroadSoft BusinessCloud portfolio.

BroadSoft BusinessCloud provides businesses of all sizes with the most advanced portfolio of enterprise-ready cloud PBX, Unified Communications , team collaboration and contact center services.

Our flagship BroadSoft BusinessCloud applications including UC-One, Team-One and CC-One are delivered from carrier-grade platforms - BroadWorks and BroadCloud - which are optimized for mobility, openness and security.

Learn More about BroadSoft BusinessCloud
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Want More Information?

Our solution specialists will contact you for a personalized session to learn more about the benefits of UC-One.

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