TELEPHONY SETUP

Setup Zoho Integration

1, Login into your CC-One Account

https://agent.ccone.net/ada-ws/ccone-ad/index.html?tenant=xxx

2. Then login to your Zoho CRM account with your Zoho admin user’s credentials.

3. Next, allow BroadSoft to get phone and user data from Zoho CRM

4. Finally, submit your dial number and team you need to get logged into as CC-One agent